To mark an email message as Not junk in Outlook Open your Junk Email folder and select the messages you want delivered to your inbox. From the top toolbar, select Junk > Junk E-mail Options… Select the Safe Senders tab. Click the Add… button and enter the senders email address and click the OK button. To prevent future customer emails from ending up in Junk as so click the radio buttons for both: Also trust email from my Contacts Automatically add people I email to the Safe Senders List
